I loved having Ah-ha moments – thank you. The best part was that you taught us and then challenged us to think about how we can do this at home – and the extra mile – the steps to do it! Wow!
Customer Service
How and Why Zingerman's Treats Its Customers like Royalty
Some of the best businesses in the world have come to ZingTrain to learn about and adopt (or adapt) Zingerman’s approach to customer service. This is ZingTrain’s most popular training!
The center of Mario Batali’s “gastrodeli universe” and held in Saveur magazine’s highest regard for its service, Zingerman’s has taken its national accolades into the world of training and consulting with ZingTrain.
Great service is a cornerstone of Zingerman’s success. Zingerman’s has earned its reputation for great service by intentionally creating an organizational culture that nurtures great service and by teaching each and every one of its employees the recipes that the organization has developed for great service – namely the 3 steps to giving great service and the 5 steps to effectively handling customer complaints.