The 6 Responsibilities of a Zingerman's Servant Leader

Wednesday, February 10, 2016
with Katie Frank


Here at Zingerman's, we practice Servant Leadership from Robert Greenleaf. In one summary of the philosophy, Greenleaf defines it as :

"A servant-leader focuses primarily on the growth and well-being of people and the communities to which they belong. While traditional leadership generally involves the accumulation and exercise of power by one at the “top of the pyramid,” servant leadership is different. The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible."

Sounds noble and wonderful, doesn't it? We think so too.

But what does that look like in practice? On a deli floor. When you're baking bread. In a bank. As an accountant. Over the years, we realized that in order to effectively teach our leaders how to practice Servant Leadership, we needed to translate it into approachable and actionable attributes. And so we came up with the 6 Responsibilities of a Zingerman's Servant Leader.

In this webinar, Katie Frank, who managed many happy staff at Zingerman's Bakehouse and now teaches many happy seminar attendees about Leadership, will tell you all about those 6 Responsibilities, how we practice them and how we measure them.