The Leader's Role in Creating a Culture of Great Service

Wednesday, October 9, 2013
with Elnian Gilbert and Gauri Thergaonkar


At Zingerman's we have what we call a Culture Sandwich - the recipe we use to create the organizational culture we want. Being as committed as we are to Service, we've been particularly cognizant of the steps in the Culture Recipe when it comes to creating a culture of Great Service here at Zingerman's.

Of paramount importance in the creation of that culture, is the Leader's Role - whether it be modeling our definition of great service for our staff or giving our staff themselves the same great service that we expect them to give to our customers.

Join us for a conversation with Elnian about the Leaders Role in Creating a Culture of Great Service in an organization. Elnian will discuss ideas like modeling great service, the power of language, energy management and the freedom of choice. And yes, she'll tell you all about the Culture Sandwich.