Zingerman's Approach to Building a Culture of Great Service

Wednesday, June 20, 2018
with Elnian Gilbert

What makes Zingerman's approach to giving great service unique?

We realized early in the game that in order to deliver an exceptional customer service experience, day-in and day-out, it was important to focus on more than "just" customer service. We wanted to build a culture of great service throughout the organization—top to bottom, from every employee, customer-facing or not, during every customer touch-point, whether it be in person, over the phone or in writing!

In this webinar, we'll share the 5 key cultural elements that we focus on at Zingerman's. Discover how you can view customer service in your organization through the same lens to transform not only your customers' experience, but strengthen your organization's service culture, as well!